Refund & Cancellation Policy

At Access Ability de Mexico, we understand that travel plans can change unexpectedly. Because we do not require payment in advance, we simply ask that you notify us as soon as possible if you need to cancel or modify your reservation.

Cancellations

Cancellations are accepted at any time. However, we kindly request that you provide at least 48 hours notice before your scheduled rental date whenever possible.

Our mobility equipment is in high demand, and early notice allows us to make your reserved scooter or equipment available to another guest who may need it during their visit to Los Cabos or Puerto Vallarta.

There are no cancellation fees for reservations canceled in advance, as no payment is collected prior to delivery.

No-Shows

If you are unable to receive your equipment at the scheduled delivery time, please contact us as soon as possible. Failure to notify us may result in your reservation being canceled, as our delivery team will have reserved time specifically for your booking.

Early Returns

Once rental equipment has been delivered and accepted by the renter, the rental period is considered to have begun. For this reason, no full or partial refunds or credits are provided for equipment returned before the end of the agreed rental period, regardless of the reason for the early return.

Reservation Changes

Need to adjust your travel dates? We’ll do our best to accommodate changes whenever possible, subject to equipment availability. Please contact us as early as possible so we can assist you.

Our Commitment

Our goal is to make your vacation as comfortable and stress-free as possible. We appreciate your communication and cooperation, which helps us continue providing reliable mobility equipment and exceptional service to all of our guests.